---
schema_version: "1"
id: fe6dcf53cb27748240b58e6c15e2ec217d691cfb71eaaffa701b9c2b464f10ae
title: Create a Version of an SLA Policy
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sla_creating_new_version.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sla_creating_new_version.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f273e8ca888e29ed25feff9bf5850ad639bb3dac51e0c3ccc195e41437b9468f
description: Entitlement versioning lets you create multiple versions of an SLA policy, even if it’s assigned to active entitlements and support records. You can use multiple versions of an SLA policy at the same time in your Salesforce org.
products:
  - Service Cloud
release: "264"
---
# Create a Version of an SLA Policy

Entitlement versioning lets you create multiple versions of an SLA policy, even if it’s assigned to active entitlements and support records. You can use multiple versions of an SLA policy at the same time in your Salesforce org.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d106237e59">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d106237e59 ">To create and update SLA policies:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d106237e59 ">Manage Entitlements</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note

To create multiple versions of SLA policies, entitlement versioning must be enabled in your org. Select **Enable Entitlement Versioning** on the Entitlement Settings page in Setup.

When you create versions of SLA policies with the same name, the version number and notes help you differentiate between versions. Salesforce prevents you from disabling entitlement versioning so you always know which version you’re working with.

1. From Setup, enter SLA policies in the Quick Find box, then select **SLA policies**.
2. Click the name of the SLA policy for which you want to create a new version.
3. From the Milestones list, click the **Save** dropdown and select **New Version**.
4. Add details about the new version. Follow these best practices:
    
    - Use the Version Notes field to explain what makes the version you’re creating different from others. This makes it easier to differentiate between multiple versions of the same entitlement process.
    - Leave the name as is.
5. Click **Save**.
    
    After saving, you can modify the entitlement process’ milestones if needed.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)
    
    Important
    
    - On new versions of entitlement processes that are currently in use, you can add new milestones, but you can’t edit existing ones. On new versions of processes that aren’t currently in use, you can both add new milestones and edit existing ones.
    - All versions of an entitlement process must be the same type.
6. Turn on the **Status** toggle to activate the version. Activating a version makes it the default, and all new entitlements and support records start using this default version. Existing records that are using a previous version of the SLA policy continue to use that version. However, if the record is updated, it starts using the default version. All versions of an SLA policy must be the same type: Case or Work Order. After you activate the SLA policy, you can’t modify its milestones.
7. To view all versions of the SLA policy, under Version Note, click **View all versions**.