---
schema_version: "1"
id: cbe4ffd6c0f7aa59c1bb35b7b8a2c122f32de89b519cb215d33cc6d4c05af9c4
title: Set Up Agentforce SLA Summaries
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sla_agentforce_sla_summary.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sla_agentforce_sla_summary.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 53d0bec470bddf6593b3795ee219aad8966b47309c1eab6ba64536a46525e199
description: Agentforce SLA Summary gives you complete visibility into SLA performance. Track SLA breaches and trends, milestone performance, service reps’ workload and efficiency, and potential risk indicators. This feature helps you monitor average response and resolution times against SLA targets and quickly identify records at risk of missing an SLA.
products:
  - Service Cloud
release: "264"
---
# Set Up Agentforce SLA Summaries

Agentforce SLA Summary gives you complete visibility into SLA performance. Track SLA breaches and trends, milestone performance, service reps’ workload and efficiency, and potential risk indicators. This feature helps you monitor average response and resolution times against SLA targets and quickly identify records at risk of missing an SLA.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d108420e59">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108420e59 ">To add a topic to an agent:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108420e59 ">Manage AI Agents AND <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;language=en_US&amp;type=5" target="_blank">the required permissions for your agent type</a></td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note

Agentforce retrieves SLA summaries for up to 2,000 records or from the last 30 days, whichever limit is reached first.

1. From Setup, in the Quick Find box, enter and select **Agentforce Agents**.
2. For Agentforce Employee Agent, click **Open in Builder**.
3. On the Topics tab, click **New** and select **Add from Asset Library**.
4. Select the SLA Insights topic and click **Add to agent**.
5. Save, test, and activate the agent.

#### See Also

- [_Salesforce Help:_ Create an Agent from an Agentforce Employee Agent Template](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_setup.htm&language=en_US)
- [_Salesforce Help:_ Migrate from Agentforce (Default) to Agentforce Employee Agent](https://help.salesforce.com/s/articleView?id=ai.migrate_agentforce_default_to_aea.htm&language=en_US)