---
schema_version: "1"
id: 06c83779c93daab882664a0616b0d1a6be4e149ac1ccb99e31159aa17fccc152
title: Create and Assign Skills
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/shift_scheduling_create_skills.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.shift_scheduling_create_skills.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b15be732d0d61b19ba37451c6fd9d7c740c1e659d79147cba31a53bef2255ffa
description: Create and assign skills that represent certifications and areas of expertise. Assign skills to service resources so that the scheduling tools can match the right support reps to shifts that require those skills.
products:
  - Service Cloud
release: "264"
---
# Create and Assign Skills

Create and assign skills that represent certifications and areas of expertise. Assign skills to service resources so that the scheduling tools can match the right support reps to shifts that require those skills.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d146657e57">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d146657e57 ">Create and update skills in Setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d146657e57 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d146657e57 ">Assign skills to service resources:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d146657e57 ">
              <p>Shift Scheduling Planner </p>
              <p>OR</p>
              <p>Workforce Engagement Planner</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Edit
                on service resources</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Skills in the Quick Find box, then select **Skills**.
2. Click **New**.
3. Enter a skill name, like Electrician Certification, a developer name, and a description.
4. Skip the Assign Users and Assign Profiles sections, which are specific to Chat.
5. Save your changes.
6. Assign the skill to a service resource.
    1. Open a service resource record and go to the Skills related list.
    2. Select a skill.
        
        Skip entering a skill level. Shift Scheduling or Workforce Engagement don’t consider skill levels.
    3. Enter a start date and, if needed, an end date. For example, if a worker must be recertified in a particular skill every six months, enter an end date that’s six months later than the start date.
    4. Save your changes.