---
schema_version: "1"
id: 2fbb01618bd69218cf75979d546233d772d95a1f9e891b220d565e3974d89d67
title: Service Resource Preferences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/shift_scheduling_about_service_resource_preferences.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.shift_scheduling_about_service_resource_preferences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f3933f6c63ea9b69f880463c11f56994463d9c2dd08b7f6f9be79bb191882829
description: Show support reps that you care about their well-being, both in and outside of work. Service Resource Preferences allow support reps to specify daily operating hours that they prefer to work. These preferences are considered when a team lead assigns shifts using the scheduling tools.
products:
  - Service Cloud
release: "264"
---
# Service Resource Preferences

Show support reps that you care about their well-being, both in and outside of work. Service Resource Preferences allow support reps to specify daily operating hours that they prefer to work. These preferences are considered when a team lead assigns shifts using the scheduling tools.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Preparing to Use Service Resource Preferences](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_configure_service_resource_preferences_1.htm&release=264.0.0&type=5)**  
    After you set up service resource preferences, your support reps can specify the days and times that they want to work. When your planners then assign support reps to shifts, the scheduling tools take each support rep’s preference into account.
- **[Submit a Service Resource Preference](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_submit_service_resource_preference.htm&release=264.0.0&type=5)**  
    Service resource preferences allow you, the support rep, to take ownership of your schedule. Submit a service resource preference that reflects the hours that you’d like to work. When planners schedule shifts, the scheduling tools consider your preferences.