View quality evaluation data to track and analyze rep performance insights.
Required Editions
| Supported Editions for Workforce Engagement Management |
| User Permissions Needed | |
|---|---|
| To update reporting and dashboard metrics: | Quality Manager |
- In the Command Center for Service, click Reports, and then go to the Quality tab.
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Click Setting up the Reports.
You’re redirected to the Setup page.
- In the Quality Management Metrics tab, click Update Metrics to update Voice Call Quality Management and Messaging Session Quality Management.
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Go back to the Quality tab and refresh the page.
You can view the rep metrics.