---
schema_version: "1"
id: 3746a40fada69156657d8d449c8b9cebd5215a25df58ce24954c23de1a0517eb
title: Set Up Email-to-Case
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/setting_up_email-to-case.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.setting_up_email-to-case.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b56829badc6b6a46685d5004ac8486fc07958fafa03ad1def0ff6909a86d046b
description: Set up Email-to-Case to efficiently resolve customer email inquiries. When customers send messages to your support email addresses, Salesforce automatically creates cases and auto-populates case fields.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Email-to-Case

Set up Email-to-Case to efficiently resolve customer email inquiries. When customers send messages to your support email addresses, Salesforce automatically creates cases and auto-populates case fields.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.customizesupport_email_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce editions and user interfaces that support Email-to-Case.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d89248e61">User Permissions Needed</th>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d89248e61 ">To enable and set up Email-to-Case:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d89248e61 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_tip.png)

Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&type=5&language=en_US).

1. **[Turn On Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_enabling_email_to_case.htm&release=264.0.0&type=5)**  
    Get your company ready to automatically turn incoming email messages into cases by enabling Email-to-Case and the on-demand service.
2. **[Configure Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_email_to_case_settings.htm&release=264.0.0&type=5)**  
    Configure your Email-to-Case settings to customize how Salesforce handles and creates cases from incoming emails. If you set up Email-to-Case in Salesforce Go, some of these settings may already be configured.
3. **[Add Routing Addresses for Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_configuring_routing_addresses.htm&release=264.0.0&type=5)**  
    Set and configure routing addresses to redirect case submissions to the email services address provided by Salesforce. A case is created when the email address you specify is listed in the To, CC, or BCC fields of a customer email.
4. **[Add Agentforce Service Agent to Email](https://help.salesforce.com/s/articleView?id=service.service_agent_email_parent.htm&release=264.0.0&type=5)**  
    Automate email responses with Agentforce Service Agent.