---
schema_version: "1"
id: fe20dd444d48710a54d7a2a35f38f2290378817f8c87e327eeb6af2304642881
title: Set Up Swarming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/set_up_swarming.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.set_up_swarming.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 66b01834baa4642e4cd47f2c86962c25951102f75ede5c46817a1145691cbd6b
description: Get rid of tiered support and start swarming in just a few steps. You can choose to keep swarm collaboration on the Salesforce record, or swarm with Slack.
products:
  - Service Cloud
release: "264"
---
# Set Up Swarming

Get rid of tiered support and start swarming in just a few steps. You can choose to keep swarm collaboration on the Salesforce record, or swarm with Slack.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&type=5&language=en_US).

1. **[Turn On Swarming](https://help.salesforce.com/s/articleView?id=service.turn_on_swarming.htm&release=264.0.0&type=5)**  
    To begin swarming on customer issues and reduce customer resolution times, turn on Swarming.
2. **[Set Up Swarming User Permissions](https://help.salesforce.com/s/articleView?id=service.set_up_perms_swarming.htm&release=264.0.0&type=5)**  
    Give users the permissions that they need to swarm on a record in Lightning Experience. Assign the Slack Service User permission set, which includes access to swarming in Slack, or create a permission set with the required permissions.
3. **[Set Up Your Service Console for Swarming](https://help.salesforce.com/s/articleView?id=service.console_objects_swarming.htm&release=264.0.0&type=5)**  
    Optimize the support rep swarming experience and keep swarming front and center with swarming page layouts, tabs, and related lists.
4. **[Configure Swarming Flows](https://help.salesforce.com/s/articleView?id=service.set_up_flows_swarming.htm&release=264.0.0&type=5)**  
    After setup, preconfigured swarming flow templates help support reps quickly start swarms, add members, and close swarms from a record in Salesforce.
5. **[Set Up Expert Finder for Swarming](https://help.salesforce.com/s/articleView?id=service.prep_omni_for_swarming.htm&release=264.0.0&type=5)**  
    Set up Expert Finder, a key part of swarming, which is powered by Omni-Channel and skills-based routing.
6. **[Set Up a Collaboration Tool for Swarming](https://help.salesforce.com/s/articleView?id=service.service_swarm_slack_collab_tool.htm&release=264.0.0&type=5)**  
    To swarm around customers issues, connect a collaboration tool, like Slack, to Salesforce. If you prefer to use the swarm record’s feed for collaboration, no collaboration tool is required—you just need to enable Feed Tracking for the Swarm object.