---
schema_version: "1"
id: bd3f260b5f3439cbffd8c34acc83c19130632ab25c58644529f73b9a828e1d4e
title: Limitations and Considerations for Swarming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_swarming_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_swarming_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: deb43e81b66bf218b86aa14ade5cda31b15be4eb91f9c84640484f65da42b0d9
description: Before you use Swarming, make sure you understand its limitations.
products:
  - Service Cloud
release: "264"
---
# Limitations and Considerations for Swarming

Before you use Swarming, make sure you understand its limitations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## General Swarming Limitations

- The workspace selector in Begin Swarming shows the workspaces connected to the org, even if the user doesn’t have access to it.
- Swarming isn’t supported for Essentials editions.
- User-cloned flows may not have all the latest Swarming and Service Cloud for Slack features. To get the newest features and updates, use the original flows.
- A Swarm record can’t be owned by a queue.
- If you start a swarm from Slack, the Swarm Description field holds up to 625 characters. However, when posted to a Slack channel, only 255 characters show. The field’s full 625 characters are still recorded on the swarm record in Salesforce.
- If you start a swarm from a flow in Salesforce, the Swarm Description limit is 255.
- If you manually create a Swarm record in Salesforce, the Swarm Description limit is 32,000 characters.

## Swarming with Slack

- To let users join a swarm in Slack, make sure the swarm members meet the following conditions.
    - The swarm member must be a Service Cloud user.
    - The swarm member must have connected their Salesforce account to the Service Cloud for Slack app.
    - The swarm member must belong to the same Slack workspace as the swarm requester.
    - To add a swarm member via Expert Finder, the Salesforce org must have the Support Rep Work Trigger flow cloned and activated, and Omni-Channel must be enabled.
- If you had the Service Cloud for Slack app installed before the Summer ’23 release, to send an invite email to join a Slack channel for users outside of the channel’s workspace, you must reinstall the Service Cloud for Slack app.
    - In Slack, from the Service Cloud for Slack app, go to the About tab. Click **Configuration**. From the app’s Slack App Directory page, click **Remove App**. Then, readd the app to your Slack workspace.
- Anyone in the Slack workspace can access public channels from the channel selector when you begin swarming in an existing channel.
- You can mention Slack user groups to add its members to a swarm channel, but you can’t add user groups as swarm members when finishing the swarm.
- When starting a swarm in an existing channel, the channel selector lets you choose from only the first 1,000 public and private channels where you’re a member of the channel.
- See [Considerations for the Slack Conversations Component](https://help.salesforce.com/s/articleView?id=slack.swarm_slack_conversations_limitations.htm&language=en_US).
- Knowledge article drafts in Slack support messages of up to 2,500 characters for English. Other languages may have different character limits. The Slack message is truncated at the character limit.
- A user that selects **View in Salesforce** for a record in Slack is taken out of Slack and over to the record in Salesforce.
- You can search and edit only Salesforce account, contact, case, and Customer Service Incident Management records in Slack.
- You can create only Salesforce cases, knowledge article drafts, and Customer Service Incident Management records from Slack.
- You can search for in Slack a minimum of three characters and a maximum of 100.
- Rich text, images, videos, attachments, and emoji aren’t supported when creating a knowledge article draft in Slack.
- When creating a knowledge article draft from Slack, you can’t map the Slack Message and Slack Metadata to the same Knowledge field.
- Only users with Knowledge creation permissions in Salesforce can create a knowledge article from Slack.
- For Slack channels with multiple swarms, the list of swarm members can’t be shown when the /service-swarm-close slash command is used. To see the swarm’s members, click the swarm’s **Finish Swarming** button.