---
schema_version: "1"
id: 1386d83a8054783eaf0f9756a0d2efe612a97900fa9a8cc7370bb0d522ec2421
title: Set Up a Collaboration Tool for Swarming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_swarm_slack_collab_tool.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_swarm_slack_collab_tool.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4a00b09afeff79546dcdbe24114f7ca0ef6ea0a922e910d401b0cda88f6212d7
description: To swarm around customers issues, connect a collaboration tool, like Slack, to Salesforce. If you prefer to use the swarm record’s feed for collaboration, no collaboration tool is required—you just need to enable Feed Tracking for the Swarm object.
products:
  - Service Cloud
release: "264"
---
# Set Up a Collaboration Tool for Swarming

To swarm around customers issues, connect a collaboration tool, like Slack, to Salesforce. If you prefer to use the swarm record’s feed for collaboration, no collaboration tool is required—you just need to enable Feed Tracking for the Swarm object.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Swarming, and then select **Swarming**.
2. Under Optional: Swarm with a Collaboration Tool, click **Go to Slack Setup** to complete the Service Cloud for Slack app setup. An admin must complete the setup before users can start swarming in Slack.
3. After the app setup is complete, return to the Swarming setup page, and select **Slack** as your collaboration tool.

#### See Also

- [Set Up Slack](https://help.salesforce.com/s/articleView?id=slack.set_up_slack.htm&type=5&language=en_US)
- [_Salesforce Help_: Set Up the Slack Conversations Component](https://help.salesforce.com/s/articleView?id=slack.service_swarm_slack_set_up_slack_conversations.htm&type=5&language=en_US)