---
schema_version: "1"
id: 5f6a85cd5bfd56467085a1e44f8bea3c071eca1094a2f9e3856171f065e9e4a3
title: Manage Swarming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_swarm_manage.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_swarm_manage.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 67cab33d966c913d8308135f79b992bf1fdcd52f5105832417920a8ebc92ba7f
description: As users swarm on customer issues, measure engagement with Swarming dashboards and reports, manage your settings, and stay on top of Swarming limitations.
products:
  - Service Cloud
release: "264"
---
# Manage Swarming

As users swarm on customer issues, measure engagement with Swarming dashboards and reports, manage your settings, and stay on top of Swarming limitations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Limitations and Considerations for Swarming](https://help.salesforce.com/s/articleView?id=service.service_swarming_limitations.htm&release=264.0.0&type=5)**  
    Before you use Swarming, make sure you understand its limitations.
- **[Create a Swarm Report](https://help.salesforce.com/s/articleView?id=service.create_swarm_report.htm&release=264.0.0&type=5)**  
    To create swarm reports, use the out-of-the-box Service Cloud Swarming Reports and Dashboards AppExchange package, or create one of three report types. The package preconfigures report types, delivers several Swarming reports, and includes a complete swarming dashboard.
- **[Change a Swarm Record’s Slack Channel Name](https://help.salesforce.com/s/articleView?id=service.service_swarm_change_slack_channel_name.htm&release=264.0.0&type=5)**  
    When a swarm record is created in Salesforce, the swarm record’s name appears in the Collaboration Room field. If the Slack channel name contains sensitive information, consider changing the name in Slack or updating the Collaboration Room field. You can also choose to hide the Collaboration Room field from certain users.