---
schema_version: "1"
id: 81ac1caaff66e9d98bf810b26dc4d1b7a9c67bf1b410a067886c2be848ef70f5
title: Set Up Standard Channels for Self Learning Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_set_up_slk_standard_channels.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_set_up_slk_standard_channels.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 914f49ee4aabf7000f5e282fc75fc9f4023a3851f39b3eedfa016ff8d7b0fafa
description: Standard channels provide data from customer interactions. Self Learning Knowledge turns those interactions into insights for knowledge article generation.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Set Up Standard Channels for Self Learning Knowledge

Standard channels provide data from customer interactions. Self Learning Knowledge turns those interactions into insights for knowledge article generation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Agentforce 1</strong> Editions with Data Cloud, with Tableau Next, Customer Signals Intelligence, Einstein Work Summaries, and Knowledge Creation enabled.</td></tr></tbody></table>

1. From Setup, enter and select **Customer Signals Intelligence**.
2. Under Configure Channels and Insights, click the Set Up button.
3. Under Standard Channels, locate the Case channel, then click **Activate**.
4. Check the Topic Extraction and Sentiment checkboxes.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-customer_experience_intelligence-264-0-0-production-enus/c8361df6-3338-41b6-9b03-2373fb35efd7/images/icon_note.png)
    
    Note You can check additional insights. The number of insights you select directly affects the flex credits you consume.
5. Select the date from when you want to start processing data for the channel, then click **Activate**. We recommend three to six months of data to establish a baseline for initial data generation.
6. Repeat steps 4 and 5 for each standard channel you plan to use for Self Learning Knowledge. We recommend the Case and Chat channels.