---
schema_version: "1"
id: 68d6b969a819c2112023878f3b59d9fe9984de5e6c5d47e765a656ca61d82c45
title: Translate a Messaging Conversation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_rep_translate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_rep_translate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1698b1fee2b4c3999e3b6cd19ad19c895ebb6db5e2cacf8ce5635cf121c1435
description: Real-Time Translations lets service reps and customers communicate in their preferred language.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Translate a Messaging Conversation

Real-Time Translations lets service reps and customers communicate in their preferred language.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="service_rep_translate__d392e784"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="service_rep_translate__d392e784" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
            Business, Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS channels</td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26080e93">User Permissions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d26080e93 ">To view and send translated messages:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26080e93 ">
            <p>Real-Time Translations permission set license</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Translate Enhanced Conversations</p>
          </td>

        </tr>
      </tbody>
    </table>

## View Messages in Your Preferred Language

In the Enhanced Conversation component, click the Translate button.

![Image of the Translate button in the Enhanced Conversation Component.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/translate_received.png)

## Send Messages in the Customer’s Preferred Language

Enter your response in the Reply to Message field. When the translated message appears in the field below it, click **Send**.

![Agent message being translated before sending from the Enhanced Conversation Component.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/translate_send.png)

#### See Also

- [_Salesforce Help:_ Set Up Einstein Conversation Translate (Beta)](https://help.salesforce.com/s/articleView?id=service.messaging_translate_2.htm&release=264.0.0&type=5 "Configure how your brand's terminology appears in your supported languages. Then upload it as a .csv, or .tsx file. Custom terminology is multi-directional, meaning that both service reps and end users see the terms that you provide. Review best practices and limitations for uploading a custom terminology file.")