---
schema_version: "1"
id: 51b9cd4448ab8a686bfee2bb77873090edc6995b48960c34177da21de754d56c
title: Test Your Omni-Channel Implementation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_presence_test_your_implementation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_presence_test_your_implementation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 33a7d4a9e8aa02a3219c448a7d882e7dc9a8a7fee01579048b3878bbbab9616e
description: Now that you’ve got Omni-Channel set up and enabled, test your implementation to make sure it’s working correctly.
products:
  - Service Cloud
release: "264"
---
# Test Your Omni-Channel Implementation

Now that you’ve got Omni-Channel set up and enabled, test your implementation to make sure it’s working correctly.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d123929e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d123929e57 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d123929e57 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

To test your implementation, route a work item to yourself.

1. Log in as a user who’s enabled to use Omni-Channel. For the sake of testing the feature, make sure that you’re the only service rep who’s signed into Omni-Channel.
2. Open Omni-Channel and change your status so that you can receive incoming work items.
3. Navigate to the record that corresponds to the service channel you’ve set for your current presence status.
    
    For example, if you’re logged in with a status that’s called “Available for Cases,” navigate to a list of your open cases.
4. If you’re using Salesforce Classic, select the checkbox next to the record that you want to route to yourself. If you’re using Lightning Experience, open the record you want to route to yourself.
5. Click **Change Owner**.
6. Select Queue.
7. Enter the name of the queue that you associated with your routing configuration.
8. Click **Submit**.

Sit back and relax. You’ll see an incoming request notification in Omni-Channel within a few seconds.