---
schema_version: "1"
id: 374e344bac5a2779923593bc7935b7ecabc2f5922e49e066d2bfaafedc8deb03
title: Create Presence Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_presence_create_presence_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_presence_create_presence_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 041d535fd021d68ac0f4c6dfd8fa16d7143cf4fc288ffa4226f7f3fc7197e1bf
description: Presence statuses indicate whether a service rep is online and available to receive incoming work items, or whether the service rep is away or offline.
products:
  - Service Cloud
release: "264"
---
# Create Presence Statuses

Presence statuses indicate whether a service rep is online and available to receive incoming work items, or whether the service rep is away or offline.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
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              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d109597e61">User Permissions Needed</th>
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              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d109597e61 ">To set up Omni-Channel:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d109597e61 ">Customize Application</td>

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A presence status can encompass one or more channels of work items. For example, you might create a presence status called “Available for Web Support” that includes service channels for chats and emails. When service reps are signed in to that presence status, they can receive incoming chats and emails. Genius!

1. From Setup, enter Presence in the Quick Find box, select **Presence Statuses**, then click **New**.
2. Choose the settings for your presence status.
3. Click **Save**.

## Presence Status Settings

Customize your presence status settings to define which service channels are assigned to difference statuses. Service reps can sign in to Omni-Channel with different statuses depending on the types of work that they’re available to receive.

### Basic Information

Use these settings to name your presence status.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d109597e150">Setting</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d109597e152">What It Does</th>
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                <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d109597e150 "><samp class="parmname">Status Name</samp></td>
                <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d109597e152 ">
                  <p>Names the presence status.</p>
                  <p style="margin-bottom:0;">This presence status name, or a version of it, automatically becomes the <samp class="parmname">API
                      Name</samp>.</p>
                </td>
              </tr>
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                <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d109597e150 "><samp class="parmname">API Name</samp></td>
                <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d109597e152 ">Sets the API name for the presence status.</td>
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          </table>

### Status Options

These settings indicate whether service reps are online or busy when they use this status.

 
| Setting | What It Does |
| --- | --- |
| Online | Lets service reps who use this status receive new work items. |
| Busy | Lets service reps who use this status appear away and indicates that they’re unable to receive new work items. |

### Service Channels

Assign service channels to your presence status. Service reps who sign in with this presence status can receive work items from the channels that you select.

 
| Setting | What It Does |
| --- | --- |
| Available Channels | Indicates the service channels that are eligible to be assigned to the presence status. |
| Selected Channels | Indicates the service channels that are assigned to the presence status. |