---
schema_version: "1"
id: f591bc629875786c83b08a11c1f3faaf1008f3891803f51eb58007901c373286
title: Add the Omni-Channel Component to the Classic Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_presence_add_presence_widget_to_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_presence_add_presence_widget_to_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 642ed59d371e1a4b6cbfccd750be1881a36a6f77690f402c4cac0ee823a919d6
description: After you get Omni-Channel all set up for your organization, it’s time to add the Omni-Channel component to the Salesforce classic console so that your service reps can start receiving work.
products:
  - Service Cloud
release: "264"
---
# Add the Omni-Channel Component to the Classic Console

After you get Omni-Channel all set up for your organization, it’s time to add the Omni-Channel component to the Salesforce classic console so that your service reps can start receiving work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d134826e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d134826e57 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d134826e57 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Omni-Channel works better in Lightning Experience. Try Omni-Channel in Lightning Experience instead!

The Omni-Channel component appears in the bottom-right corner of the classic console. From there, service reps can change their presence status and triage their incoming work assignments.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If your organization uses Chat, you can either use the Chat widget or the Omni-Channel component to manage chats, but not both. To learn more about managing Chat, see Migrate from Legacy Live Agent to Omni-Channel for Chat.

1. From Setup, enter Apps in the Quick Find box, then select **Apps**.
2. Click **Edit** next to the classic console app that you want to add the Omni-Channel component to.
3. In the Choose Console Components section, add Omni-Channel to your list of selected items.
4. Click **Save**.

#### See Also

- [Service Channel Settings](https://help.salesforce.com/s/articleView?id=service.service_presence_service_channel_settings.htm&release=264.0.0&type=5 "Customize your service channel settings to define how your organization receives work from sources such as chat, email, and social channels.")