---
schema_version: "1"
id: e154e12eb081512f13a715ceb835472ee02ee5f9b4e9328679feaa7be66ed2df
title: Install the Service Data Kit
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_install_data_kit_task.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_install_data_kit_task.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 18fd54d06a3e795fa6562dbf96a9c3ebf1581166e5a0eb9f9bbca58718e86d39
description: First, install the Service Data Kit.
products:
  - Service Cloud
release: "264"
---
# Install the Service Data Kit

First, install the Service Data Kit.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important If you already have the Service data kit installed, upgrade or reinstall it to ensure that it’s up to date and contains the Knowledge bundle and Einstein Conversation Mining bundle. Upgrading the data kit is necessary to access the latest enhancements to Service Intelligence.

Customizing the Knowledge API, such as renaming the Knowledge\_kav object, prevents the Knowledge data bundle from displaying.

1. In Data Cloud, click the gear icon and then select **Data Cloud Setup**.
2. Under Configuration, select **Salesforce CRM**.
3. Find the Service bundle, and click the menu button on the right. Select **Install**.
4. In the Package Install flow, follow the standard process for installing a package. For more information, see [Installing Packages](https://developer.salesforce.com/docs/atlas.en-us.appExchangeInstallGuide.meta/appExchangeInstallGuide/appexchange_install_installation.htm).
5. To upgrade the Service data kit, navigate to the Service bundle, click the menu button on the right, and select **Upgrade**.

To view the data kit details, go to Data Cloud Setup. Under Tools, select **Data Kits** and then click **ServiceDK**.