---
schema_version: "1"
id: 45ba1ba06bac74c5155f3c0f860536cf9ade596301320340007f4e3b4970fbb9
title: Use the Propensity to Escalate Insight Component
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_insights_predict_escalate.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_insights_predict_escalate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1cf15ac8979e173509ecf665608ad435dfa6062de6f473d48299ce2652766197
description: While working on cases, see AI-powered insights that estimate the likelihood customers will escalate their cases. Propensity to Escalate is a machine learning model built using Einstein Studio No Code Builder.
products:
  - Service Cloud
release: "264"
---
# Use the Propensity to Escalate Insight Component

While working on cases, see AI-powered insights that estimate the likelihood customers will escalate their cases. Propensity to Escalate is a machine learning model built using Einstein Studio No Code Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To use the Einstein Studio Insight, you need the Service Intelligence User permission set. To manage the Einstein Studio Insight, you need the Service Intelligence App Admin permission set.

Use Lightning App Builder to drag the component to a case or custom Lightning page.

![The Customer Effort Score Insight component.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_intelligence/service_intell_escalate.png)