---
schema_version: "1"
id: d9c88b5aec74019b0b7a831137d273482c553b272f91f18cd0d45a5f094d3cef
title: Enable Service Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_enable_service_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_enable_service_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b836e26738502d1e073fe505e1df9f96d58ddbaca4e2054ecc8a22b2500c1c18
description: For Service Intelligence to work as expected, enable specific Service features.
products:
  - Service Cloud
release: "264"
---
# Enable Service Features

For Service Intelligence to work as expected, enable specific Service features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

On the Service Intelligence setup page, click **Enable** for the Enable Service Cloud Features step.

These features are automatically enabled.

- Email Drafts
- Email-to-Case
- Omni-Channel
- Skills-Based Routing
- Surveys