---
schema_version: "1"
id: 4300d991f0968d91d8b3b516294856deaa8429f6a58a85e5f0112697e1424905
title: Enable CRM Analytics for Service Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_intelligence_enable_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_intelligence_enable_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 37ab50def77d060bc8dfe3bf795892e40588e990db5010f8e37578fa32f2dc64
description: To use Service Intelligence, enable CRM Analytics and set up permissions.
products:
  - Service Cloud
release: "264"
---
# Enable CRM Analytics for Service Intelligence

To use Service Intelligence, enable CRM Analytics and set up permissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

On the Service Intelligence setup page, click **Start** for the Service Intelligence Installation Prerequisites step.

This step performs 3 actions. It enables CRM Analytics to provide access to the Service Intelligence dashboards and analytics. Next, it assigns the Service Intelligence Admin and CRM Analytics Admin permission sets to you. Finally, it integrates CRM Analytics and Data 360, turning on this preference option on the Analytics Settings page.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note For orgs with specific Industry licenses, this step assigns the Revenue Intelligence Admin permission set instead of the CRM Analytics Admin permission set. Both provide access to CRM Analytics.

The progress of these actions is visible on the Service Intelligence page. When the actions are complete, move on to install the Service Intelligence app.