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Deploy the Einstein Conversation Mining Insights Data Stream

If you have Einstein Conversation Mining enabled, you must deploy the Einstein Conversation Mining Insights data stream. This data stream is deployed using an ingestion API connector to include conversation insights data.

Required Editions

  1. In Data Cloud, go to the Data Streams tab and click New.
  2. Under Other Sources, select Install Data Kits & Packages and click Next.
  3. Select the ServiceDK data kit, check the entry for Einstein Conversation Mining Insights, then click Next.
  4. Click New Connector.
  5. Enter ECM_SI for the Connector Name and click Save. If you don’t enter ECM_SI for the name, the deploy fails.
  6. Click Next for the next two screens, then click Deploy. When complete, the ECM_SI-ConversationReasonExcerpt data stream is visible.