---
schema_version: "1"
id: 5e8804ebae3525822b3a29d0d3223073098334cec7811b9c6485dcd1257da3dd
title: Install the Service Data Kit for Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_install_data_kit.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_install_data_kit.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 12569ecf8a77b422a6464b86ffdfaffcb8b891f8f32afafdda2e93a9a7684313
description: The Service data kit includes the Service data bundle based on your Service setup. These bundles provide the necessary data streams, data model objects, and data mappings for Service Insights.
products:
  - Service Cloud
release: "264"
---
# Install the Service Data Kit for Service Insights

The Service data kit includes the Service data bundle based on your Service setup. These bundles provide the necessary data streams, data model objects, and data mappings for Service Insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. **[Install the Service Data Kit for Service Insights](https://help.salesforce.com/s/articleView?id=service.service_insights_install_data_kit_task.htm&release=264.0.0&type=5)**  
    First, install the Service Data Kit.
2. **[Set Up Service Data in Data 360 for Service Insights](https://help.salesforce.com/s/articleView?id=service.service_insights_setup_data_in_dc_task.htm&release=264.0.0&type=5)**  
    Next, deploy the Service data bundles as data streams in Data 360.
3. **[Deploy the Knowledge Article Views Data Stream for Service Insights](https://help.salesforce.com/s/articleView?id=service.service_insights_deploy_ka_data_stream.htm&release=264.0.0&type=5)**  
    If you have Knowledge enabled for Service, you must deploy the Knowledge Article Views data stream. After this data stream is deployed using an ingestion API connector, Data 360 captures Knowledge Article Engagement data.
4. **[Deploy Case Milestone Data](https://help.salesforce.com/s/articleView?id=service.service_insights_deploy_case_milestone_data.htm&release=264.0.0&type=5)**  
    If Entitlement Management is enabled for your org, deploy the Case Milestone objects from the Service file-based data bundle. These objects provide the data required by the SLA Performance dashboard.
5. **[Enable Data Governance Permissions for Service Insights Objects](https://help.salesforce.com/s/articleView?id=service.service_insights_dc_obj_access.htm&release=264.0.0&type=5)**  
    To customize access to Data 360 objects used by Service Insights, grant object access according to your chosen Data Governance policy.