---
schema_version: "1"
id: e673c405f01c7a7f945f68357d1f6536a408582ba96bc5464ec79534efa594ed
title: Deploy the Knowledge Article Views Data Stream for Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_deploy_ka_data_stream.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_deploy_ka_data_stream.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2536edc2779d7166b348800d69cb5f5bdc462f897f62287ce365e2bb9e245f02
description: If you have Knowledge enabled for Service, you must deploy the Knowledge Article Views data stream. After this data stream is deployed using an ingestion API connector, Data 360 captures Knowledge Article Engagement data.
products:
  - Service Cloud
release: "264"
---
# Deploy the Knowledge Article Views Data Stream for Service Insights

If you have Knowledge enabled for Service, you must deploy the Knowledge Article Views data stream. After this data stream is deployed using an ingestion API connector, Data 360 captures Knowledge Article Engagement data.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. In Data Cloud, go to the Data Streams tab and click **New**.
2. Under Other Sources, select Install Data Kits & Packages and click **Next**.
3. Select the **ServiceDK** data kit, check the entry for Knowledge Article Views, then click **Next**.
4. Click **New Connector**.
5. Enter KA\_Engagement for the **Connector Name** and click **Save**. If you don't enter KA\_Engagement for the name, the deployment fails.
6. Click **Next** fon the next two screens, then click **Deploy**. When complete, the KA\_Engagement-KnowledgeArticleView data stream is visible.

If you have the Knowledge features enabled, you must deploy additional data bundles. Follow [these steps](https://help.salesforce.com/s/articleView?id=service.service_insights_setup_data_in_dc_task.htm&release=264.0.0&type=5 "Next, deploy the Service data bundles as data streams in Data 360.") for the Knowledge bundle to deploy its data streams. After completing this deployment, you've finished all the steps related to installing the data kit and setting up the Service Data. Return to [Install the Service Data Kit for Service Insights](https://help.salesforce.com/s/articleView?id=service.service_insights_install_data_kit.htm&release=264.0.0&type=5 "The Service data kit includes the Service data bundle based on your Service setup. These bundles provide the necessary data streams, data model objects, and data mappings for Service Insights.") to continue the setup process.