---
schema_version: "1"
id: 7f20c74acb78769dc81e0514d2ecdc1af16f9f3914e13ea9e440023e6ca07e84
title: Enable Data Governance Permissions for Service Insights Objects
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_dc_obj_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_dc_obj_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5516097aaa112a140b2edfa0dbeb179075568ed6f8f9211bb8f6e34cd1c11b22
description: To customize access to Data 360 objects used by Service Insights, grant object access according to your chosen Data Governance policy.
products:
  - Service Cloud
release: "264"
---
# Enable Data Governance Permissions for Service Insights Objects

To customize access to Data 360 objects used by Service Insights, grant object access according to your chosen Data Governance policy.

You can select from either attribute-based access control (ABAC) or role-based access control (RBAC). This allows you to have more control over your users' access to data. Follow instructions in [Grant Access to Data 360 Objects](http://sfdc.co/dc-objects) to assign these objects to an available policy.

## Associated Data 360 Objects

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d189664e63">Object Type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d189664e66">Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d189664e69">Additional Information</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" rowspan="29" style="vertical-align:top;" headers="d189664e63 ">Data Model Objects (DMOs)</td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Account</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Agent Service Presence </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Omni-Channel.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Agent Work</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Omni-Channel.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Case</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Case Update</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Category</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Email Message</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Gen AI Feedback</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Agentforce Service Assistant.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Gen AI Feedback Detail</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Agentforce Service Assistant.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Generated Operation Plan</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Agentforce Service Assistant.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Generated Operation Plan Execution</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Agentforce Service Assistant.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Knowledge Article </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Knowledge Article Category </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Knowledge Article Engagement </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Knowledge Article Version </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Linked Knowledge Article </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Knowledge.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Operating Hours </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Service Agent Copilot Events </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Agentforce Service Agent.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Service Agent Session Engagement </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Agentforce Service Agent.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Service Presence Status </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Omni-Channel.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey Invitation </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey Question </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey Question Response </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey Response </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey Subject </td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">Survey Version</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">Related to Feedback Management.</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">User</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e66 ">User Group</td>

            <td data-label="Additional Information" class="slds-cell-wrap" style="vertical-align:top;" headers="d189664e69 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>

If you have more than one data space, you must grant access to objects in each data space. Object names in non-default data spaces follow the convention of <DataSpace Prefix>\_<Object Name>. Follow the convention of <DataSpace Prefix>\_<Object Name>.