---
schema_version: "1"
id: 910c12faaaafe59fd5d7ace0fc8b48a1df82a96a7fa32e01befdc4c7eb0cf7db
title: Create a Data 360 Salesforce CRM Connection for Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_insights_data_cloud_connect.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_insights_data_cloud_connect.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: facc96b02827931b14e70cbedd454f5c03bdd96f6a3a2b866e23ca0c8ca81888
description: Before installing the Service data kit and Service Insights, connect Data 360 to Agentforce Service (formerly Service Cloud).
products:
  - Service Cloud
release: "264"
---
# Create a Data 360 Salesforce CRM Connection for Service Insights

Before installing the Service data kit and Service Insights, connect Data 360 to Agentforce Service (formerly Service Cloud).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important Service Insights currently supports only an internal Salesforce connection.

1. On the Service Insights setup page, click **Connect** for the Create the Data 360 Salesforce CRM Connection step.
2. Ensure you have an internal Salesforce connection.
    
    1. If no connections are listed, click **Connect**. Then click **Connect** again for the Salesforce org.
    2. If connections exist, make sure that you have a connection to the Salesforce org. If you don’t, click **New** and then click **Connect** for the Salesforce org.
    
    ![Shows the internal Salesforce connector for Data 360.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_intelligence/serv_intel_salesforce_crm_connector.png)

Your Salesforce org is now connected as a data source and data action target.