---
schema_version: "1"
id: 20c78cc1e0b38474fd1d76cef01f6704be4abe40071b501faf401419a4da4f3b
title: Generate a Knowledge Article Draft with Self Learning Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_generate_knowledge_article_with_slk.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_generate_knowledge_article_with_slk.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d495ee8a0acb4465217523ab4ea9ce4e537d2461cd8462e844b14b9f453f02d3
description: Self Learning Knowledge gathers and analyzes detailed customer data from chat and case channels to learn about customer behavior and preferences. You can monitor and interpret knowledge gaps from Tableau Next dashboards.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Generate a Knowledge Article Draft with Self Learning Knowledge

Self Learning Knowledge gathers and analyzes detailed customer data from chat and case channels to learn about customer behavior and preferences. You can monitor and interpret knowledge gaps from Tableau Next dashboards.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Agentforce 1</strong> Editions with Data Cloud, with Tableau Next, Customer Signals Intelligence, Einstein Work Summaries, and Knowledge Creation enabled.</td></tr></tbody></table>

Before you generate a knowledge article draft, [set up Einstein Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_set_up.htm&language=en_US).

Connect the knowledge fields that you’re using to the out-of-the-box Self Learning Knowledge prompt template, **SLK Knowledge Creation**, before attempting to generate a knowledge article draft.

1. In the Knowledge Intelligence dashboard in Tableau Next, go to the **Contact Reason Insights** widget.
2. Select a contact reason, then go to the **Knowledge Recommendations** widget.
3. Click **Generate Recommendations** to get more detail about the contact reason.
4. Click **Generate Article Drafts**. Generating a knowledge article can take some time. You’ll get a notification after it’s done. ![Knowledge Recommendations widget](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-customer_experience_intelligence-264-0-0-production-enus/c8361df6-3338-41b6-9b03-2373fb35efd7/customer_experience_intelligence/images/self_learning_knowledge_recommendations_widget.png)
5. Review the title and content of the generated knowledge article for accuracy and relevance to the case contact reason.
6. Save your work.