Contract line items are those products covered by a service contract, not by a general contract. You can only use contract line items if you use products in Salesforce.
Required Editions
| View supported editions. |
A service contract’s line items are listed in the Contract Line Items related list.
Note Community users can access Contract Line Items wherever they access Service Contract.
Schedules aren’t available for contract line items.
Example You can create a service contract that covers products X, Y, and Z, and then create
entitlements on the service contract that are assigned to contacts on an account. When one of
the contacts calls support, the support rep checks whether the entitlement associated with the
service contract is active. If it’s active, the support rep can support any of the line item
products that are covered by the service contract.
- Guidelines for Working with Contract Line Items
Contract line items are products covered by a service contract. Learn how to perform basic actions on contract line items. - Contract Line Item Fields
Contract line items have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings.