--- schema_version: "1" id: 622bebe66500b65e6a863053b21b992080d56e73aacf5c0410d78af5ac0df427 title: AI Knowledge Translations Limitations and Considerations collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_ai_knowledge_translations_limitations_and_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=service.service_ai_knowledge_translations_limitations_and_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d99fc809e823314d82aa8892325de9c6b67a65990729acb26ee49f49afa34152 description: Understand the considerations and limitations of the AI Knowledge Translation feature. products: - Service Cloud release: "264" --- # AI Knowledge Translations Limitations and Considerations Understand the considerations and limitations of the AI Knowledge Translation feature. ## Limitations For AI Knowledge Translations, if your source language or target language isn’t English, then it’s translated in batches, which takes longer. The article payload, in Megabytes, submitted for translation determines the length of time for batch translation. Translation quality can vary based on the type of article, language direction, and whether you use custom terminology. We strongly recommend that a subject matter expert always review the results of translated knowledge articles. ## Considerations AI Knowledge Translations consumes fully metered flex credits. To learn more, reference the Speech Foundations section of [Flex Credits Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&language=en_US). If you have content you don't want translated in the body of your Knowledge Article, such as codelines specific to English, you can use the “Do not translate” HTML tag. Here’s an example codeblock: ``` ```