Save time and empower your service reps with powerful AI features. Build AI solutions for Service and give your reps real-time recommendations at every stage of the case cycle in your digital engagement channels. Explore the complete suite of Service AI capabilities and use these features to enhance service rep efficiency and deliver faster case resolutions.
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Get Started with Einstein for Service Use AI to improve customer service and boost team productivity. Salesforce Editions and Add-Ons that Support AI Features |
Set Up and Use Agentforce Service Assistant Help service reps resolve cases faster with an assistive agent. |
Ground Einstein Responses with Service Data Use your trusted service data for AI responses. |
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Set Up and Use Enhanced Summaries Create AI-generated case summaries tailored for each role and context with Enhanced Summaries. Show Role-Based AI-Generated Summaries with Enhanced Summaries Set Up Enhanced Summaries for Case |
Set Up and Use Einstein Work Summaries Create concise AI summaries of conversations and cases with Einstein Work Summaries. Learn About Einstein Work Summaries |
Set Up and Use Service AI Adoption and Analytics Track AI adoption and performance with Service AI Adoption & Analytics. Track AI Adoption with Service AI Adoption and Analytics |
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Set Up and Use Einstein Article Recommendations Suggest relevant knowledge articles based on case details or conversation content to reduce search time. Prepare for Article Recommendations Set Up Article Recommendations |
Set Up and Use Einstein Service Replies Draft instant, relevant responses for chat and email with Einstein Service Replies. Learn About Einstein Service Replies Set Up Service Replies for Chat Set Up Service Replies for Email Use Email Templates to Draft Emails |
Set Up and Use Einstein Reply Recommendations Improve customer interactions with Einstein Reply Recommendations. Einstein Reply Recommendations |
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Set Up and Use Einstein Case Classification Apps Predict and fill case fields for fast triage with Einstein Case Classification. Einstein Case Classification Apps Prepare for Classification Apps |
Use Einstein Conversation Mining Identify Contact Reasons with Einstein Conversation Mining. How Einstein Conversation Mining Works? |
Set Up and Use Einstein Knowledge Creation Generate new knowledge articles from case transcripts with Einstein Knowledge Creation. |
