Set Up Service Data in Data 360 for Service AI Adoption and Analytics
Next, deploy the Service data bundles as data streams in Data 360.
Required Editions
| View supported editions. |
| Permission Sets Needed | |
|---|---|
| To manage Data 360: |
Data Cloud Architect permission set OR Data Cloud User permission set OR Data Cloud One User permission set for companion orgs |
- From the App Launcher, find and open Data Cloud.
- In Data Cloud, go to the Data Streams tab and click New.
- Select the Salesforce CRM connected data source and click Next.
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Select your connected Salesforce org.
If there’s only one Salesforce org connected to Data 360, it’s selected by default.
- Select Data Bundles, then select the Service data bundle, and click Next.
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Select the default data space and click Next.
The installed objects and fields appears. Don’t remove the data objects, fields, or mappings because Service AI Adoption and Analytics relies on the standard installation to populate the dashboards correctly.
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Click Deploy.
The Service data bundle deploys data streams. The Data Streams tab shows the progress. When the data streams show an active status, you’re ready to continue.
