---
schema_version: "1"
id: 994e2fd575252c54121ef6acdafd83fb010119aa7bcf2045cdf27a6aa8f18b55
title: Install the Service AI Adoption and Analytics App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_ai_adoption_analytics_install_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_ai_adoption_analytics_install_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8e20fd9d79127e2823ed1b6045000a97c19b48c0237dc90b0f32e1fd1317ecb5
description: After your AI for Service Cloud data is ingested into Data 360 and Tableau Next is enabled, you’re ready to install the Service AI Adoption and Analytics app.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Install the Service AI Adoption and Analytics App

After your AI for Service Cloud data is ingested into Data 360 and Tableau Next is enabled, you’re ready to install the Service AI Adoption and Analytics app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d7446e55">Permission
              Sets Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7446e55 ">To manage <span>Data 360</span>:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7446e55 ">
              <p>Data Cloud Architect permission set</p>
              <p>OR</p>
              <p>Data Cloud User permission set</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Data Cloud One User permission set for companion orgs</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7446e55 ">To install the Service AI Adoption and Analytics app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7446e55 ">
              <p>Service AI Unified Analytics User permission set</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Tableau Included App Manager</p>
            </td>

          </tr>

        </tbody>
      </table>

Before installing the Service AI Adoption and Analytics app, ingest at least one feature usage event via the new data streams; otherwise, the installation will fail.

1. On the Service AI Adoption and Analytics setup page, in the Setup Service AI Adoption and Analytics section, click **Install**.
2. In the Service AI Adoption and Analytics tab, select the data space and dashboard view preference.
    1. Select the **default** data space.
    2. In the Dashboard View field, select whether you want to show analytics by group or by service rep.
3. Click **Next** to continue.
4. In the General tab, give your instance a unique, easily recognizable name. To track this install, include “Service AI Adoption and Analytics” and the install date in the mm-dd-yyyy format.
5. In the Description field, add details about the app.
6. In the Logging Severity Level field, leave the log level as is, unless you require more information about the Service AI Adoption and Analytics installation.
7. Click **Install** to complete the installation.

Installing Service AI Adoption and Analytics can take a few minutes. After the installation begins, the App Status and Updates section appears on the Service AI Adoption and Analytics setup page. Use this section to check the installation progress and manage the app when the installation completes.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_important.png)

Important The Service AI Adoption and Analytics App creates a batch data transform called ServiceAiUnifiedAnalytics\_BDT. Schedule the ServiceAiUnifiedAnalytics\_BDT batch data transform to run daily, and make sure to select **Run with all data**. Learn more in [Run a Batch Data Transform](https://help.salesforce.com/s/articleView?id=data.c360_a_batch_transform_run.htm&type=5&language=en_US)