---
schema_version: "1"
id: 63f6eaeafa748ae9bdd1b76c03697f14c586d6137cf8b24783052373451f228d
title: Track AI Adoption with Service AI Adoption and Analytics
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_ai_adoption_analytics_dashboard_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_ai_adoption_analytics_dashboard_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 693fabb5eafddbc77f0577d76a2cd6672f8e985394deed3c675354a8fac1bc40
description: Service AI Adoption and Analytics provides data-driven insights into how AI impacts your service operations. Use this dashboard to track your team’s adoption of AI solutions for service, measure its effect on Average Handle Time (AHT), and monitor quality through response trends and Employee Satisfaction (ESAT).
products:
  - Service Cloud
release: "264"
---
# Track AI Adoption with Service AI Adoption and Analytics

Service AI Adoption and Analytics provides data-driven insights into how AI impacts your service operations. Use this dashboard to track your team’s adoption of AI solutions for service, measure its effect on Average Handle Time (AHT), and monitor quality through response trends and Employee Satisfaction (ESAT).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

To learn more and get started with Service AI Adoption and Analytics, see [Track AI Adoption with Service AI Adoption and Analytics.](https://help.salesforce.com/s/articleView?id=service.service_ai_adoption_analytics_intro.htm&type=5&language=en_US)