---
schema_version: "1"
id: 7395e83e972d44b864a490fb0adcc196e97ceb2d90f166cd4035ffd3eddde9a0
title: Agentforce Service Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/service_agent_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.service_agent_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7f62d637392ec4a997a4f2356a3309902478e61a938a0168ec89a369adbf7b44
description: Agentforce Service agents intelligently support your customers by processing incoming cases and autonomously resolving common inquiries. These agents connect to customer channels, such as enhanced messaging channels, and use Omni-Channel Flow to escalate complex or sensitive support requests to service reps or other destinations.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Agentforce Service Agent

Agentforce Service agents intelligently support your customers by processing incoming cases and autonomously resolving common inquiries. These agents connect to customer channels, such as enhanced messaging channels, and use Omni-Channel Flow to escalate complex or sensitive support requests to service reps or other destinations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The Salesforce Help content for Agentforce Service Agent has moved to [Design and Implement Agentforce Agents](https://help.salesforce.com/s/articleView?id=ai.copilot_intro.htm&language=en_US). Learn more about the Agentforce Service Agent type and how to create agents that connect to customer channels. You can still use the default Agentforce Service Agent template to create an agent designed to resolve common support cases and requests, or you can select from more specialized Agentforce Service templates to fit your use case.

#### See Also

- [Explore Agent Types and Considerations](https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&language=en_US)
- [Create an Agent from an Agentforce Service Agent Template](https://help.salesforce.com/s/articleView?id=ai.service_agent_setup.htm&language=en_US)
- [Connect a Service Agent to Customer Channels](https://help.salesforce.com/s/articleView?id=ai.service_agent_setup_channels.htm&language=en_US)
- [Agentforce Service Agent Topics](https://help.salesforce.com/s/articleView?id=ai.copilot_topics_ref_agentforce_service_agent.htm&language=en_US)