Auto-response rules and workflow email alerts provide similar functionality. This table lists some of the differences between workflow alerts and
auto-response rules, so you can decide which process to use.
Required Editions
| Type of Process |
Designed For |
Runs When |
Sends Email To |
Number of Emails Sent |
| Workflow email alerts |
Notifications to interested parties. |
A case or lead is created or edited. |
Anyone you choose. |
Sends one email per email alert. Each workflow rule can have up to:
- 10 email alerts as immediate actions
- 10 email alerts per time trigger as time-dependent actions
- 10 time triggers
|
| Auto-response rules |
Initial response to the contact who created a case or the person who submitted
the lead on the web. |
A case or lead is created. |
Contact on a case or the person who submitted the lead on the web. |
Sends an email based on the first rule entry criteria that the rule matches in a
sequence of rule entries. |
