---
schema_version: "1"
id: 376ace39116e3f75b75a5509317889a25a431f887caf52514df40aab056e802f
title: View Prebuilt Service Reports and Dashboards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/report_service_cloud_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.report_service_cloud_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e7dcb4329255399ee36adae495f9fbb6ae77a1ada0872aec010acf9feeb8ebd2
description: Improve the operational efficiency of your contact center with dashboards and reports. Get insights into cases, view rep and queue performance, and track critical KPIs such as average handle time.
products:
  - Service Cloud
release: "264"
---
# View Prebuilt Service Reports and Dashboards

Improve the operational efficiency of your contact center with dashboards and reports. Get insights into cases, view rep and queue performance, and track critical KPIs such as average handle time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Before you can access these reports and dashboards, your admin must install them.

1. Open the Service Console in Lightning Experience.
2. In the navigation menu, select **Reports** or **Dashboards**.
3. Open the report or dashboard.
    
    You can find them in the Service Cloud Reports and Service Cloud Dashboards folders.
4. Select the one you want to view.
    
    The selected report or dashboard opens, providing you with the relevant data and insights.

#### See Also

- [Service Reporting: Prebuilt Reports and Dashboards](https://help.salesforce.com/s/articleView?id=service.omnichannel_install_reports.htm&language=en_US)
- [Install the Reports and Dashboards](https://help.salesforce.com/s/articleView?id=service.omnichannel_install_reports.htm&language=en_US)