---
schema_version: "1"
id: 23b38f78a77c88c2891cc40b27dcb9051316b66efc70d445a88e669d60df8506
title: Track Your Einstein Reply Recommendation's Performance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_track_performance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_track_performance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 04f5296a7b69fa4a94b0735b64dee6263d9b6c7afa5270d7cb75c7f1de90cf15
description: CRM Analytics customers can use the new Einstein Reply Recommendations Value Dashboard managed package to quickly build and dig into reports and visualizations for replies’ business value, KPIs, and exclusive analytics.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Track Your Einstein Reply Recommendation's Performance

CRM Analytics customers can use the new Einstein Reply Recommendations Value Dashboard managed package to quickly build and dig into reports and visualizations for replies’ business value, KPIs, and exclusive analytics.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: CRM Analytics in Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The dashboard uses chat data, service rep interaction metrics, and cost assumptions specific to your company to measure Reply Recommendations performance against your business objectives. For Einstein Reply Recommendations, you can use this information to see impact on case Average Handling Time and estimate cost savings.

![AppExchange listing for Einstein Reply Recommendations Value dashboard](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/reply_recommendations/err_evf_listing.png)

To get the app template, download the Einstein Reply Recommendations Value managed package from [AppExchange](https://appexchange.salesforce.com/listingDetail?listingId=a0N4V00000ICrYsUAL&tab=e).