---
schema_version: "1"
id: ad9d4ce96a5c1a323813a63f04d6094d752438524020e33a232c0078d7516065
title: Einstein Service Replies Preview Default Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_setup_defaults.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_setup_defaults.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 07d40d168fada872b0ee0ba48763206459c1b7881b15d692f694e8a9cc13cbd1
description: When you turn on Einstein Service Replies in Salesforce Go, these settings become active.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Einstein Service Replies Preview Default Settings

When you turn on Einstein Service Replies in Salesforce Go, these settings become active.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Salesforce Go is available in Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Pro Suite</strong>, <strong>Professional</strong>,<strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with Agentforce Service (formerly Service Cloud)</td></tr></tbody></table>

## Default Settings

Einstein Service Replies interacts with other features, so it's important to understand its effects when enabled.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88790e83">Setting</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88790e86">What It Does</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88790e89">Considerations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e83 ">Turn on Email-to-Case</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e86 ">Enables Email-to-Case and all of its automated setup settings in Salesforce Go. </td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e89 ">
              <p>Required for Einstein Service Replies for Email. </p>
              <p style="margin-bottom:0;">After you turn on
                Email-to-Case, you can’t turn it off, but you can update its settings.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e83 ">Turn on Knowledge</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e86 ">Enables Lightning Knowledge.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e89 ">Required for grounding Einstein Service Replies for Chat and Einstein Service
              Replies for Email in Knowledge articles. </td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e83 ">Turn on Enhanced Chat</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e86 ">Enables Enhanced Chat and all of its automated setup settings in Salesforce
              Go.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e89 ">Required for Einstein Service Replies for Chat.</td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e83 ">Turn on Einstein Generative AI</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e86 ">Enables Einstein Generative AI.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e89 ">Required for Service Replies.</td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e83 ">Turn on Einstein Service Replies for Chat</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e86 ">Enables Einstein Service Replies for Chat.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e89 ">Required for Service Replies for Chat. If you don't want to use Service
              Replies for Chat, you can turn off this setting.</td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e83 ">Turn on Einstein Service Replies for Email</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e86 ">Enables Einstein Service Replies for Email.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88790e89 ">Required for Service Replies for Email. If you don't want to use Service
              Replies for Email, you can turn off this setting.</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US)
- [Email-to-Case Preview Default Settings](https://help.salesforce.com/s/articleView?id=service.customizesupport_email_to_case_default_settings.htm&language=en_US)
- [Messaging for In-App and Web Preview Default Settings](https://help.salesforce.com/s/articleView?id=service.messaging_miaw_default_settings.htm&language=en_US)