Service Replies charges only for the activity you use. Learn how your service reps
interact with Einstein generative AI and track your usage against your subscription
allowance.
Required Editions
For each Einstein generative AI feature, service rep usage depends on the size of the request
and the number of requests. For Service Replies for Email:
- The request size depends on the length of the knowledge article, so selecting a longer
article creates a larger request.
- A request is created each time a service rep clicks Draft Einstein
Email.
To learn more or get updates on your Service Replies for Email usage, contact your Salesforce
Account Executive.
