---
schema_version: "1"
id: d99e860dade48d8c73355869659500ae33366a11d920f37db46c4ad85035d266
title: Allow Public Article Sharing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_service_replies_email_allow_public_article.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_service_replies_email_allow_public_article.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4dce71e9e5983c301d2270d9ea44a9ec33b54846c2f56f970c99eb4dc794347b
description: Allow public knowledge article sharing so that Einstein can access your company’s trusted knowledge content.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Allow Public Article Sharing

Allow public knowledge article sharing so that Einstein can access your company’s trusted knowledge content.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Knowledge Settings, and then select **Knowledge Settings**.
2. Select **Edit**, and then scroll down to Share Articles via URLs Settings and select **Allow users to share public articles via URLs**.
    
    ![Share Article via URL Settings allowed under Knowledge Settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/reply_recommendations/reply_recs_service_email_knowledge_settings.png)
3. Under Available Sites, move sites you want to use as a knowledge base to Selected Sites. Information from these sites is used to draft emails, so ensure you can share that information with customers.
4. Click **Save**.