---
schema_version: "1"
id: 7d32b738911dfb7e211a7388e2504fc8cc6a6aa021c2a0ba03ef4475584a8cce
title: Einstein Service Replies for Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_service_replies_chat_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_service_replies_chat_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6d83c620b44e858e72afa8af51da24bb6417e0c72b1b8957e04461c009258da9
description: When a service rep begins a customer Live Chat or Enhanced Messaging session, Einstein analyzes your chat as it unfolds and then drafts replies from context or based on an assigned Agentforce Data Library. With one click, service reps can quickly post replies to customers or edit and polish them first.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Einstein Service Replies for Chat

When a service rep begins a customer Live Chat or Enhanced Messaging session, Einstein analyzes your chat as it unfolds and then drafts replies from context or based on an assigned Agentforce Data Library. With one click, service reps can quickly post replies to customers or edit and polish them first.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_tip.png)

Tip Check out this feature in Salesforce Go! Find a guided setup experience, explore more content, discover related features, and monitor feature usage. See [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&type=5&language=en_US).

Einstein Service Replies for Chat is available in English, Dutch, French, German, Italian, Japanese, Portuguese (Brazilian), Portuguese (Portugal), Spanish (Mexico), Spanish (Spain) and Swedish.

- **[Set Up Service Replies for Chat](https://help.salesforce.com/s/articleView?id=service.reply_recs_generative_ai_chat_set_up.htm&release=264.0.0&type=5)**  
    Personalize customer service and save service reps' time in just a few steps.
- **[Service Replies for Chat in the Console](https://help.salesforce.com/s/articleView?id=service.reply_recs_generative_ai_use_service_replies.htm&release=264.0.0&type=5)**  
    See how replies appear in the console.
- **[Service Replies for Chat Usage and Tracking](https://help.salesforce.com/s/articleView?id=service.reply_recs_generative_ai_credit_usage_tracking.htm&release=264.0.0&type=5)**  
    Service Replies charges only for the activity you use. Learn how your service reps interact with Einstein generative AI and track your usage against your subscription allowance.