---
schema_version: "1"
id: f1de610c7009f2dcc3ba745d13cb5dfaa5582e0fdc23452b9a2cd6c4955542d8
title: Enable Einstein Service Replies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_recs_generative_ai_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_recs_generative_ai_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5f824e6d4498196fe666ed42a0c40d0a9fef29bcfe6c58f00798f012942a3f5a
description: To get started, turn on Service Replies.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Einstein Service Replies

To get started, turn on Service Replies.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d18183e39">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18183e39 ">To activate an Einstein Reply Recommendations model:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18183e39 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, search for and select **Einstein Reply Recommendations**.
2. Under Enable Service Replies, turn on **Service Replies**.
    
    ![Einstein Service Replies setup page with the feature enabled.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/reply_recommendations/service_replies_enable.png)
    
    Service Replies uses a generic model that doesn’t require separate model training.

#### See Also

- [Ground Einstein Responses with Your Service Data](https://help.salesforce.com/s/articleView?id=service.einstein_generative_ai_grounding_setup.htm&release=264.0.0&type=5 "Use grounding to draft AI responses from a defined data source. Grounding indexes your objects and fields so that Einstein knows which information to base recommendations on. When you use grounding, your unique knowledge articles and case history add context and personalization to customer communications.")