---
schema_version: "1"
id: 97e995e483486da9bf87d5c752f0e182a1c6cfa18e9a2fcf6b1202ae8d18f77f
title: Set Up Einstein Reply Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_rec_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_rec_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 89a74f1c793bb637282df7783c21a127d5ed50575d28962acb6ebe223e91dbf3
description: Follow a few simple steps to deliver valuable chat and messaging replies to your service reps.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Set Up Einstein Reply Recommendations

Follow a few simple steps to deliver valuable chat and messaging replies to your service reps.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Steps](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/reply_recommendations/err_setup.png)

1. **[Enable Einstein Reply Recommendations](https://help.salesforce.com/s/articleView?id=service.reply_rec_enable.htm&release=264.0.0&type=5)**  
    Turn on Einstein Reply Recommendations to get started.
2. **[Build Your Recommendation Model](https://help.salesforce.com/s/articleView?id=service.reply_rec_build.htm&release=264.0.0&type=5)**  
    After you enable Einstein Reply Recommendations, you can build your model if you have enough closed chats.
3. **[Review and Publish Replies](https://help.salesforce.com/s/articleView?id=service.reply_rec_publish.htm&release=264.0.0&type=5)**  
    After Einstein has identified common responses in your transcripts, select and review the most useful replies, and then publish them to your service reps.
4. **[Give Service Reps Access to Reply Recommendations](https://help.salesforce.com/s/articleView?id=service.reply_rec_access.htm&release=264.0.0&type=5)**  
    Give service reps access to Einstein Reply Recommendations by assigning them a permission set.
5. **[Activate Your Reply Recommendation Model](https://help.salesforce.com/s/articleView?id=service.reply_rec_activate.htm&release=264.0.0&type=5)**  
    After you publish Einstein’s replies to Quick Text and give your service reps access to replies, activate your model to show recommendations during chat and messaging sessions.
6. **[Multi-Language Support](https://help.salesforce.com/s/articleView?id=service.reply_recs_multi_language.htm&release=264.0.0&type=5)**  
    With Einstein Reply Recommendations, you can show service reps common replies in 16 languages during chat and messaging sessions: Arabic, Chinese-simplified, Chinese-traditional, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, and Turkish.