---
schema_version: "1"
id: e283b7f9d1170a9bc0e552d1188b99662d02c539aa044f20c7beb09f83124634
title: Enable Einstein Reply Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reply_rec_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reply_rec_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 678632eb1b61add9c8be7e205627de4354c663f3b9116159518710b22bc0019d
description: Turn on Einstein Reply Recommendations to get started.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Einstein Reply Recommendations

Turn on Einstein Reply Recommendations to get started.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d31551e60">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d31551e60 ">To enable Einstein Reply Recommendations:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d31551e60 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Reply Recommendations, and select **Einstein Reply Recommendations**.
2. To turn on Einstein Reply Recommendations, click the toggle.
    
    ![Setup page to enable Einstein Reply Recommendations.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/reply_recommendations/err_enable.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note If you disable Einstein Reply Recommendations, you must rebuild your models the next time you enable it.