---
schema_version: "1"
id: 4df29d29a3d25c1ff9a29432021e5f4c1ed4cd1117c9ffc821f7f674381a2f2d
title: Reopen a Swarm in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/reopen_a_swarm.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.reopen_a_swarm.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef1c06fd7f0ec892b7b03522c03505bd4d628ada80560d0f308e8f564f0d9a79
description: Reopen a completed swarm from Lightning Experience to seamlessly restart the conversation. Reopening a swarm changes it from a Closed status to an Open one. And, based on how you decide to reopen the swarm, you can open the swarm with the same swarm members or only those members who still have capacity.
products:
  - Service Cloud
release: "264"
---
# Reopen a Swarm in Lightning Experience

Reopen a completed swarm from Lightning Experience to seamlessly restart the conversation. Reopening a swarm changes it from a Closed status to an Open one. And, based on how you decide to reopen the swarm, you can open the swarm with the same swarm members or only those members who still have capacity.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the record in Salesforce, select **Reopen Swarm**.
    
    ![Reopen a swarm flow in lex](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/lex_reopen.png)
2. Choose how you want to reopen the swarm, and then click **Next**.
    
    ![Reopened swarm confirmation](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/lex_reopen_2.png)
3. Verify that the swarm was reopened, and then select **Finish**