--- schema_version: "1" id: 1a4b6ece5e7ec6aa3cdc5469b80d3b3b738d44e18d1a8d40a3712fd5cd128a21 title: Monitor Queue Members with Reports collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/queues_membership_reporting.md canonical_url: https://help.salesforce.com/s/articleView?id=service.queues_membership_reporting.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: c0c898f4d5f542e55ce318bcfd6d8a7c49bc5ba54f81c9f1f3cc4045c1e09111 description: See all users, roles, public groups, and territories added to your queues. Create a custom report type before building reports on queue members. products: - Service Cloud release: "264" --- # Monitor Queue Members with Reports See all users, roles, public groups, and territories added to your queues. Create a custom report type before building reports on queue members. ### Required Editions

User Permissions Needed
To create and update custom report types:	Create and Customize Reports AND Manage Custom Report Types
To create, edit, and delete reports:	Create and Customize Reports AND Manage Custom Report Types

User Permissions Needed

To create and update custom report types:

Create and Customize Reports

AND

Manage Custom Report Types

To create, edit, and delete reports:

Create and Customize Reports

AND

Manage Custom Report Types

- **[Create a Custom Report Type for Queue Members](https://help.salesforce.com/s/articleView?id=service.queues_membership_reporting.htm&release=264.0.0&type=5)** Before you can build reports on queue members, create a custom report type. - **[Report on Queue Membership](https://help.salesforce.com/s/articleView?id=service.queues_membership_reporting.htm&release=264.0.0&type=5)** Build a report on queue members. Queue members can be users, roles, public groups, territories, connections, and partner users. ## Create a Custom Report Type for Queue Members Before you can build reports on queue members, create a custom report type. ### Required Editions

Available in: both Salesforce Classic and Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions

User Permissions Needed
To create and update custom report types:	Create and Customize Reports AND Manage Custom Report Types

User Permissions Needed

To create and update custom report types:

Create and Customize Reports

AND

Manage Custom Report Types

1. From Setup, in the Quick Find box, enter Report Types, and then select **Report Types**. 2. Select **Group Member** as the Primary Object. Queues are a type of group. 3. Add a label and description. 4. Choose which category to store the report in. 5. Select a Deployment Status. 6. Click **Next**, and then save. 7. To customize which fields are displayed in the custom report type, in the Fields Available for Reports section, click **Edit Layout**. To add fields, click **Add fields related via lookup**, and then select any of these supported fields: Group ID, Group Name, Group Type, Included Group ID, Included Group Name, Included Group Type, User ID, User Full Name, User Active, User Type, and User Email. Click **OK**, and then click **Save**. 8. Save your work. ## Report on Queue Membership Build a report on queue members. Queue members can be users, roles, public groups, territories, connections, and partner users. ### Required Editions

Available in: both Salesforce Classic and Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions

User Permissions Needed
To create and update custom report types:	Create and Customize Reports AND Manage Custom Report Types

User Permissions Needed

To create and update custom report types:

Create and Customize Reports

AND

Manage Custom Report Types

Here’s how to configure a sample queue members report. 1. Create a new report. Select the custom report type created for queue members. 2. To see all queue members, adjust your filters so that Show Me is set to **All group member** and Created Date is set to **All Time**. 3. Under Columns, select which fields to display. 4. To see only members of queues and filter out other types of groups, add a filter for Group: Type so that the field’s value must equal Queue. There are multiple values available for Group: Type, but only Queue and Regular, for public groups, are supported. 5. Group rows to help with your analysis. For example, group by the queue’s name or ID to see which users or other included groups are members. You can also group by the member’s name or ID to see which queues they’re added to. 6. To help with your analysis, add charts for a visual overview of your data. For queues containing all users in a specified role, the report displays the role sharing group ID in the Included Group: Group ID field. The role’s ID isn’t displayed. For more information, see [Role and Territory Sharing Groups](https://help.salesforce.com/s/articleView?id=platform.users_role_terr_sharing_groups.htm&type=5&language=en_US) in Salesforce Help. #### See Also - [Create a Custom Report Type](https://help.salesforce.com/s/articleView?id=xcloud.reports_defining_report_types.htm&type=5&language=en_US) - [Build a Report](https://help.salesforce.com/s/articleView?id=analytics.rd_reports_build.htm&type=5&language=en_US) - [_Object Reference for the Salesforce Platform_: GroupMember](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_groupmember.htm)