---
schema_version: "1"
id: a36aa4ad1fa5e9d37dd3a75c8b1eb4d2c773f02a8a8450edcfb64d0edbc6e034
title: Proactive Service Configurations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/proactive_service_configurations_0.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.proactive_service_configurations_0.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a38d5b8d3a24e7f2d3003b42947c5451159e3cc32f9f38fc4877796a2d20041e
description: Define the business logic for outreach and manage the execution of proactive service campaigns.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Proactive Service Configurations

Define the business logic for outreach and manage the execution of proactive service campaigns.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">LWR</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;language=en_US&amp;type=5" target="_blank">Aura</a></td></tr></tbody></table>