---
schema_version: "1"
id: 95edac14e469fdf236052a26ef17103bd53b83cd78bc27bcf9cbcc323f636ea9
title: Unschedule Service Appointments in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_unscheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_unscheduling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 760df05a41ac49274355624ea0ec1be377267f504501b444b682e2f0a6cd0b5a
description: Unschedule service appointments from the Classic Dispatch Console or a service appointment record.
products:
  - Field Service
release: "264"
---
# Unschedule Service Appointments in Field Service

Unschedule service appointments from the Classic Dispatch Console or a service appointment record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

When a service appointment is unscheduled, it’s removed from the Gantt and its assigned resources are removed. Status transitions are ignored when you delete an assigned resource or unschedule service appointments from the Gantt. You can unschedule an appointment in the following ways.

- Delete the service appointment.
- Delete the assigned resource record.
- From a service appointment details page, edit the Status field to the value shown for New Service Appointment in the managed package **Field Service Settings** | **Service Appointment** | **Service Appointment Workflow** | **SA Status**.
- In the Classic Dispatch Console appointment list, select one or more appointments. In the mass actions menu, select **Unschedule**.
- In the Gantt, right-click an appointment and select **Unschedule**. To select multiple appointments, hold down Control or Command while clicking appointments. Unscheduling an appointment from the Gantt is the same as deleting the assigned resource record.
- From a service appointment details page, update the Status field to **None**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Deleting the assigned resource record associated with a service appointment, or unscheduling a service appointment from the Gantt causes the service appointment status to switch to the **None** default value shown for New Service Appointment in the managed package **Field Service Settings** | **Service Appointment** | **Service Appointment Workflow** | **SA Status**.

#### See Also

- [Schedule Service Appointments for Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_scheduling_appointments.htm&release=264.0.0&type=5 "You can schedule service appointments in several ways. For example, a call center rep can use the Book Appointment or Candidate scheduling actions from the record feed, or Auto Schedule from the appointment itself. A dispatcher can manually drag an appointment from the Appointment List or the Gantt to schedule it, or use the Schedule action, which automatically schedules an appointment based on the scheduling policy. You can also create scheduling dependencies between service appointments to organize larger jobs, or schedule an appointment by manually updating its status.")
- [Fix Field Service Scheduling Overlaps](https://help.salesforce.com/s/articleView?id=service.pfs_fix_overlaps.htm&release=264.0.0&type=5 "Fix overlaps that dispatchers made in the Gantt to reschedule appointments that overlap with other appointments or absences. Dispatchers can fix overlaps directly from the Gantt for each resource that has overlaps. You can fix overlaps automatically by enabling the feature in the Field Service Admin app. The Fix Overlaps feature from the Gantt isn’t available when using Enhanced Scheduling and Optimization. Automatically fixing overlaps isn’t available when Scheduling recipes are used.")