--- schema_version: "1" id: 9537e2b396ca91bab085c5df0758d377bcb793f72500f684a13b98757cf70dd1 title: View a Field Service Resource’s Daily Travel Route collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_travel_routes.md canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_travel_routes.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 4e366d7687e86a49eedb9254e814a019bd9f515fc4760966364446351ce9af61 description: The scheduling optimizer uses street-level routing to schedule your mobile worker’s day appropriately. On the day of service, the Field Service mobile app’s geocoding feature tracks the actual route taken. You can see both the planned and actual routes together on the resource map view. products: - Field Service release: "264" --- # View a Field Service Resource’s Daily Travel Route The scheduling optimizer uses street-level routing to schedule your mobile worker’s day appropriately. On the day of service, the Field Service mobile app’s geocoding feature tracks the actual route taken. You can see both the planned and actual routes together on the resource map view. ### Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note To view travel routes, [enable street-level routing](https://help.salesforce.com/s/articleView?id=service.pfs_streetlevelrouting.htm&release=264.0.0&type=5 "Salesforce Field Service routing calculates travel times to determine the best route for mobile workers traveling to service appointments. This way, your team can work efficiently and maintain service levels. Accurate routing is essential for optimal scheduling because it provides more accurate travel time predictions so that mobile workers can complete more jobs in less time. This improved accuracy reduces travel costs and improves customer satisfaction by ensuring timely arrivals."). To navigate to a service resource’s map, start from the Classic Dispatch Console resource list. Click **Details** in a resource’s action menu, and then click the **Map** tab. You can also view a service resource’s scheduled appointments on the main Classic Dispatch Console map by selecting the service resource in the Map Layers settings. ![Resource map](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/pfs_resource_map.png) At the top of the map, select which date to show, and choose one or more types of data to display: **Route** (shown in blue), **Actual Route** (shown in pink), and **Traffic**. The actual route can be shown only if history tracking is set on the service resource’s Last Known Location field and geolocation tracking is turned on for them. See [Field History Tracking](https://developer.salesforce.com/docs/atlas.en-us.securityImplGuide.meta/securityImplGuide/security_tracking_field_history.htm). A truck icon signifies an appointment. An X icon signifies a resource absence with a valid address, meaning its latitude and longitude can be calculated. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note To show or hide resource absences on the map, from the App Launcher, find and open the Field Service Admin app, and then click **Field Service Settings**. Then, click **Dispatcher Console UI** | **Gantt Configurations** and select or deselect **Show absences on resource map**. On the right-hand side of the map, you can show or hide the route details pane. The pane shows the travel profile with details such as the vehicle type and the route according to the selected travel mode. For example, quickly see whether the route includes the use of toll roads or whether hazmat considerations exist. The travel profile is shown when you’re using Enhanced Scheduling and Optimization and a travel mode is assigned to that territory or territory member. To zoom in on an appointment, hover over the appointment number in the pane and click **Center on Map**. ![Resource map with travel profile](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/pfs_resource_map_with_travel_profile_full.png) ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note If a service resource has more than 23 stops in a period of 24 hours (including starting point, ending point, appointments, and absences), the resource map shows only the first 23 stops on the route and displays an error. This is a [Directions API limitation](https://developers.google.com/maps/documentation/directions/intro). #### See Also - [Set Up Routing for Travel Time Calculations](https://help.salesforce.com/s/articleView?id=service.pfs_streetlevelrouting.htm&release=264.0.0&type=5 "Salesforce Field Service routing calculates travel times to determine the best route for mobile workers traveling to service appointments. This way, your team can work efficiently and maintain service levels. Accurate routing is essential for optimal scheduling because it provides more accurate travel time predictions so that mobile workers can complete more jobs in less time. This improved accuracy reduces travel costs and improves customer satisfaction by ensuring timely arrivals.") - [Track Service Resource Geolocation with the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_resource_tracking.htm&release=264.0.0&type=5 "Use geolocation to manage your mobile workforce. You can exclude certain users from geolocation tracking.") - [Set Up Travel Modes](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up.htm&type=5&language=en_US)