--- schema_version: "1" id: 8549d3f89fc2f66e2a99b0d83694c53def2608831562abbc1c9f08577a92a1cf title: Set Up Travel Modes collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_travel_modes_set_up.md canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 932d867693bd53f0eb413d27a0a958906066adadd28809401381bb25389aec2d description: Optimization services with different travel modes enhance predictive travel by providing more accurate travel time predictions and improving the completion rate of service appointments. By leveraging different types of travel modes, admins define the travel mode per territory, per primary service territory member, or both, to reflect transportation type (car, light truck, heavy truck, bicycle, or walking), the use of toll roads, and hazmat considerations. products: - Field Service release: "264" --- # Set Up Travel Modes Optimization services with different travel modes enhance predictive travel by providing more accurate travel time predictions and improving the completion rate of service appointments. By leveraging different types of travel modes, admins define the travel mode per territory, per primary service territory member, or both, to reflect transportation type (car, light truck, heavy truck, bicycle, or walking), the use of toll roads, and hazmat considerations. ### Required Editions
Available in: Available in Lightning Experience and Salesforce Classic in these editions where Field Service is enabled: Enterprise, Unlimited, and Developer Editions
![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._ Before you set up Travel Modes, make sure you meet these requirements. - Field Service is enabled. - The latest version of the Salesforce Field Service managed package is installed. - Enhanced Scheduling and Optimization is enabled. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png) Note Enhanced Scheduling and Optimization uses point-to-point predictive routing regardless of the travel time calculation preferences set in the Routing section of Field Service Settings. Travel modes are applied only to territories using Enhanced Scheduling and Optimization. Travel mode can't be assigned to a secondary service territory member. All [Limits and Limitations for Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_available_limits.htm&type=5&language=en_US) apply to travel modes. - **[Configure Travel Modes](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_set_up_configure.htm&release=264.0.0&type=5)** Configure your Travel Modes settings and assign user permissions. - **[Create Travel Modes for Field Service](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_create.htm&release=264.0.0&type=5)** Create travel modes per territory, resource, or both so that routing calculations are accurate based on the transportation type, whether the resource can drive through toll roads, and whether the resource is carrying hazardous materials. - **[Assign a Travel Mode to a Service Territory or Service Territory Member](https://help.salesforce.com/s/articleView?id=service.pfs_travel_modes_assign.htm&release=264.0.0&type=5)** Assign a travel mode to a service territory or to a service territory member so that the Enhanced Scheduling and Optimization engine can consider the resource’s routing and travel preferences. Routing requests are based on the travel mode selected at the service territory level unless specified otherwise at the resource level. In this case, the resource territory membership setting overrides the territory-level setting. Only primary territory members can have a travel mode assigned to them. The primary service territory member's assigned travel mode determines the travel mode for all service appointments for that resource, regardless of the service territory of the appointment. #### See Also - [Enable Enhanced Scheduling and Optimization](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_setup_enable.htm&release=264.0.0&type=5 "Enhanced Scheduling and Optimization must be enabled to start using its features. As of Summer ’23, new Salesforce orgs have Enhanced Scheduling and Optimization enabled by default for all service territories. Existing orgs can opt in and enable the enhanced engine for all or selected service territories. The enhanced engine is an improvement of the optimization functionality and associated manual and semiautomatic scheduling services you’ve been using. The enhanced architecture and services are more efficient and improve scalability, performance, and schedule quality. Make sure you examine the Enhanced Scheduling and Optimization considerations and limitations before using the enhanced engine.") - [Set Up Enhanced Optimization for Field Service Territories](https://help.salesforce.com/s/articleView?id=service.pfs_enhanced_optimization_per_territory.htm&release=264.0.0&type=5 "As of Summer ’23 new Salesforce orgs have Enhanced Scheduling and Optimization enabled for all service territories. Existing orgs can switch to use Enhanced Scheduling and Optimization for all service territories or per territory. Enhanced Optimization per Territory enables you to deploy Enhanced Scheduling and Optimization only on selected territories, for example, territories with simpler scheduling scenarios. This gradual rollout lets you keep the more complex scheduling scenarios for later releases, when all the service territory features are supported.") - [Set Up Routing for Travel Time Calculations](https://help.salesforce.com/s/articleView?id=service.pfs_streetlevelrouting.htm&type=5&language=en_US)