---
schema_version: "1"
id: 7e0770348baa38bfd1f72435d45650bef11a4b1143be6da282cc9644ce45ac43
title: Filter the Field Service Gantt by Service Territory
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_territory.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_territory.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 403b57938cc3c1144cdcd5bbf386e2c3378df39f766f064532e5f97b9daad960
description: The Gantt territory filter controls which appointments are shown in the Gantt and appointment list. In a field service operation with numerous service territories, the faster you can control which territories are shown, the better!
products:
  - Field Service
release: "264"
---
# Filter the Field Service Gantt by Service Territory

The Gantt territory filter controls which appointments are shown in the Gantt and appointment list. In a field service operation with numerous service territories, the faster you can control which territories are shown, the better!

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

To filter the Gantt by service territory, click the territory filtering icon at the top of the appointment list.

![Territory filtering icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/pfs_territory_filtering.png)

Then, select territories whose service resources and service appointments you want to see.

- Optionally, select **Show service appointments not associated with a territory**. These appointments can then be scheduled within any of the selected service territories.
- If your organization contains many territories, click the star next to a frequently used service territory to add it to your favorites. Click the Favorites tab to view your favorites.
- Hover over a territory and click **Switch** to deselect all territories and select only that territory.
- Click **Save** to apply the filter and return to the appointment list.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Service territories without assigned resources are shown on the appointment list but not on the Gantt. If you have access to 2,000 or more service territories, the service territories list shows only selected territories. Use the search bar to find territories that aren't selected.

## View Secondary Service Territory Memberships on the Gantt

If service resources are assigned to more than one territory, you can choose to show secondary service territory memberships on the Gantt.

1. From the App Launcher, find and open the **Field Service Admin** app, and then click the **Field Service Settings** tab.
2. Click **Dispatcher Console UI** | **Gantt Configurations**.
3. Select Show secondary Service Territory Members on Gantt chart, and save your changes.
4. From Setup, enter Permission Sets in the Quick Find box. Select **Permission Sets** under Users.
5. Click **Field Service Dispatcher Permissions**.
6. In the Apps section, click **Custom Permissions**.
7. Click **Edit**.
8. Add the FSL.View Resource on secondary STM custom permission to the Field Service Dispatcher permission set.
9. Click **Save**.

If you show secondary territory memberships on the Gantt, keep these considerations in mind.

- When the Candidates action is used, secondary territory members are flagged with a green icon.
- When service appointments are dragged onto the Gantt, the time slots are filled on both of the service resource’s rows.
- Territory utilization calculation doesn’t consider secondary territory members.
- When Gantt visibility is back on time zones, only secondary territory memberships with the same time zone are visible. If the primary territory is filtered out, the secondary territory memberships are still visible.

#### See Also

- [Create and Manage Map Polygons](https://help.salesforce.com/s/articleView?id=service.pfs_map_polygons.htm&release=264.0.0&type=5 "Draw your own Field Service territories directly on the map, then link them to your service territories. Polygons make it easy to mass-update all appointments within a specific geographic area.")