---
schema_version: "1"
id: 6d443bc735c0abd9870c1593aaccf9ee62c26a0230c277b5a5f1a8340ce031fa
title: Represent My Workforce in Field Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/pfs_solutions_represent_workforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.pfs_solutions_represent_workforce.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8b9701e58fd3b027a456027d15fddca43f49c83550bdf1e7fa7e124f09947f13
description: To effectively schedule, track, and maintain service appointments, you must first set up your workforce and various types of workers as service resources in Field Service.
products:
  - Field Service
release: "264"
---
# Represent My Workforce in Field Service

To effectively schedule, track, and maintain service appointments, you must first set up your workforce and various types of workers as service resources in Field Service.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Agentforce Field Service and Operations core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

![Package icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_package.png) _This is a Field Service managed package feature._

Consider these related jobs when setting up your workforce.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:40%">
        <col style="width:20%">
        <col style="width:20%">
        <col style="width:20%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d149999e88">I WANT TO…</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d149999e91">HOW DO I DO THIS?</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d149999e94">PERSONA</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d149999e97">INDUSTRIES CATEGORIES</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e88 ">Make my capacity-based resources (contractors) available for scheduling.</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e91 ">
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_set_up_communities.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Field Service in Experience Cloud
                Sites</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_define_resource_capacity.htm&amp;type=5&amp;language=en_US" target="_blank">Define Capacity-Based
                Resources</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&amp;type=5&amp;language=en_US" target="_blank">Create Service Resources for Field
                Service</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e88 ">Make service resources available for scheduling.</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e91 ">
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&amp;type=5&amp;language=en_US" target="_blank">Create Service Resources for Field
                Service</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e88 ">Make equipment and assets available for scheduling.</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e91 ">
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&amp;type=5&amp;language=en_US" target="_blank">Create Service Resources for Field
                Service</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="I WANT TO…" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e88 ">Make sure service resources who work together are scheduled as a group (crews).</td>

          <td data-label="HOW DO I DO THIS?" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e91 ">
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.pfs_set_up_crew_management.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Crew
                Management</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_create_crews.htm&amp;type=5&amp;language=en_US" target="_blank">Create Service Crews</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&amp;type=5&amp;language=en_US" target="_blank">Create Service Resources for Field
                Service</a>
            </p>
          </td>

          <td data-label="PERSONA" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e94 ">Admin</td>

          <td data-label="INDUSTRIES CATEGORIES" class="slds-cell-wrap" style="vertical-align:top;" headers="d149999e97 ">
            <ul>
              <li>Communication, Media, and Technology</li>

              <li>Education</li>

              <li>Energy and Utilities</li>

              <li>Engineering and Construction</li>

              <li>Financial Services</li>

              <li>Healthcare and Life Sciences</li>

              <li>Manufacturing and Automotive</li>

              <li>Retail and Consumer Goods</li>

              <li>Travel, Transport, and Hospitality</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>